DESIGNING BETTER COLLABORATIONS, BETTER STORIES.
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Research Methods:
User Research Findings:
AI-powered interface should be transparent about errors, failures, and the scope of its capabilities.
People view AI such as chatbots as a way of make the banking experience easy and efficient; however, they are skeptical of AI-dependence and see human-assistance as more helpful in complex situations.
While most users were relatively comfortable using AI for low-risk tasks, like getting alerts for upcoming bills and being notified of suspicious activity, they were less confident for depending on AI to apply for loans and for transferring funds.
